“Our customizable GUESTScope system enables operators to quantify where revenue is at risk based upon guests’ intent to return and recommend, then put into play effective service recovery efforts that help build repeat business. “In today’s multi-faceted casino resort environment, it’s more critical than ever to find out how your guests perceive their service experience,” said Mark Heymann, President and CEO of UniFocus. Integrated Travel Site Monitor - Integrates open-loop and closed-loop feedback.Communication Blog - For staff to document and share insights from the data.Issue Analysis Reporting - Put effective corrective actions into play per frequency and type of issue.
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